SHIPPING POLICY
We want to use this medium to appreciate our highly esteem customers for shopping with Branch Mum, LLC, this means so much to us. The information and terms set out below constitutes our shipping policy. We deliver our orders from Monday to Friday between 9am and 5pm. Since every order is unique, shipping costs also varies depending on the size, weight and destination of the product.
Order Processing
Our time frame for order processing is between 2-4 Business days, from 8am-4pm JST. We do not make delivery or ship orders on public holidays except during working days. Orders will be processed, fulfilled and dispatched as soon as we receive payment. The time for shipping is largely determined by the time the order is dispatched. We will try to avoid any delay in dispatching the order, however we disclaim any liability incurred at the port due to delays caused by custom officers while clearing the products or such other event including but not limited to inability or delay in approving payment.
Returned products
To return your product, kindly send an email to us at [please give details]. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on your location, the time the product will at the destination varies. Some of the factors that influences time of arrival of the product includes but not limited to custom clearance, delays or denial of payment approval. We will try to prevent these occurrences; however we make no warranty that they will not happen.
Cancellation
In the event you desire to cancel an order or make changes to it, contact us before it is dispatched.
Method of Shipping
We use the following shipping methods to deliver orders
USPS
UPS
FedEx
DHL
Please note that there may be delay in shipment, and many factors can be responsible for such delay. This includes but not limited to high volume of order rates by Branch Mum, LLC, delay in clearing the products or delay in payment approvals.
Shipping Rates
Generally, shipping rates varies and are calculated based on the size/weight of your product and your location. We will not be responsible for any taxes or tariffs associated with shipping your order to you.
International Shipping
We also provide international shipping, so all our revered international customers can be rest assured that their needs will be met.
All International shipping attracts additional cost of $30
Please take note that International customers are responsible for any additional taxes or duties when the product is shipped.
International shipping takes more time before delivery, usually between 15-30 days.
Postal service is 7 – 14 days.
Order tracking
We will send a confirmation email (comprising a detailed description of your purchase) to you after booking an order with us. We can also contact you if we need additional information from you in other to confirm your payment. After approving your order, we will within a period of 2-4 days dispatch the order. We do not guarantee that you will receive the product immediately; however we will ensure that the order reaches the designated destination within 2-7 working days from the date of its dispatch. We will keep you posted with the status of the order until it gets to the destination and also send the tracking information and the estimated date of arrival to you.
Damage to products or items shipped.
In the event your order or products gets to you in a damaged condition, please note that we will not be liable for such loss. The shipping carrier should be held responsible for any damage caused to the product.
